Colindale Medical Centre

Sorry, we're currently closed. Please call NHS 111


Accessible Information Standard

Do you have any Communication Requirements?

Do you have any form or type of disability (or impairment) which affects your ability to read or receive information, to understand information and/or to communicate? This includes:

  • Communication Support (such as using a hearing loop)
  • Communication Professional (such as needing an interpreter)
  • Specific Contact Method (such as in writing due to hearing loss)
  • Specific Information Format (such as requiring braille of large font)


The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate. All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. These standards include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.


Further information can be found on NHS England’s website.


NHS England has produced the resources below to provide an update on the accessible information standard:

– Accessible Information Standard (PDF)

– Accessible Information Standard (audio MP3)

– Accessible Information Standard – British Sign Language (video and subtitles)