Colindale Medical Centre

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NHS

Practice Policies

 

Access to Records

In accordance with the General Data Protection Regulations 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Appointment Cancellation Policy

We know that sometimes things come up that could prevent you from coming in. We would like you to be aware of our cancellation and late-arrival policy in case you run into this problem.

Our clinician will see you within 10 minutes of a late arrival. After that, our availability to see you will depend on how busy we are. Otherwise, we will reschedule you for a better time to ensure you have enough time with the clinician. If you are running late, it helps to give us a call, so we have a heads up.

You can cancel your appointment up to 1 hour before your appointment using the NHS App or giving us a call. After that, non-attendance will be recorded to your patient’s record. 2 absences within 6 months may result in removing you from our list of patients. This helps us get patients to stick to their appointment commitments.

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

 

Confidentiality & Medical Records

The practice complies with the new General Data Protection Regulations 2018 (formerly Data Protection Act 1998) and we have made changes to strengthen your privacy rights. This is part of our ongoing commitment to be transparent about how we use your data and keep it safe. We have included changes to address the new standards, as per our Privacy Statement:

Colindale Medical Centre Privacy Statement 2019-20

The EU General Data Protection Regulation (GDPR) forms part of the data protection regime in the UK, together with the new Data Protection Act 2018 (DPA 2018).

As data controllers and processors, GPs are required to provide information on how we hold and use your information; both personal data and sensitive (special category) data. We are committed to protecting your privacy and will only use information lawfully in accordance with the DPA 2018 and GDPR.

NHS health records may be processed electronically, on paper or a mixture of both; a combination of working practices and technology are used to ensure that your information is kept confidential and secure.

The practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. However, we can disclose personal information if: It is required by law, you provide consent or it is justified to be in the public interest.

Some of this information will be held centrally and used for statistical purposes. Where we hold data centrally, we take strict and secure measures to ensure that individual patients cannot be identified.

The practice’s the Data Controller is Dr Amrit Lamba, GP Partner.

The designated Data Protection officer (DPO) is: Mr Steve Durbin, Data Protection Officer, Barnet GP Federation

Email address: barnet.federation@nhs.net

Postal address: 234 Burnt Oak Broadway, Edgware, HA8 0AP

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

Data privacy policy for specified Healthy.io projects:

Minuteful Kidney Test project for patients with diabetes and/or other conditions

The data is being processed for the purpose of delivery of a programme to monitor urine for indications of chronic kidney disease (CKD). This is recommended to be undertaken annually for patients at risk of chronic kidney disease e.g., patients living with diabetes. The programme enables patients to test their kidney function from home. We will share your contact details with Healthy.io to enable them to contact you and send you a test kit.  This will help identify patients at risk of kidney disease and help us agree any early interventions that can be put in place for the benefit of your care. Healthy.io will only use your data for the purposes of delivering their service to you. If you do not wish to use a home test kit from Healthy.io we will continue to manage your care within the Practice. Healthy.io are required to hold data we send them in line with retention periods outlined in the Records Management code of Practice for Health and Social Care. Further information about this is available at: https://lp.healthy.io/minuteful_info/.

 

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

 

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.