Colindale Medical Centre

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NHS

Appointments

 

 

Log in to your NHS account to access services online

 

   

 

How to book an appointment at Colindale Medical Centre?

 

1. Log in to your NHS account on your computer or smartphone

2. Click on Appointments

3. Click on GP surgery appointments

4. Click on Book an appointment to book directly one of the available appointments

5. If there are no appointments left, click on Ask your GP for advice. Answer questions online and get SMS from your GP by the end of the next working day with an appointment booking link

 

Consult online with your GP

 

 

Contacting us online is the easiest and quickest way to book an appointment. You will have the option to book an appointment directly or your GP will triage your symptoms and the receptionist will contact you by the end of the next working day to offer an appointment.

You can also decide to book an appointment by calling us on 020 8205 6798 but please note that our lines are usually very busy, especially in the morning and there might be a long waiting time.The doctor will also not be able to triage your symptoms and the receptionist will offer the next available routine appointment within 3 weeks.

 

Routine and same-day GP appointments

Please do not attend the practice in person without a pre-booked appointment. We run all our clinics by an appointment-only system.

Please ensure you are wearing a face-covering or mask.

Please attend on time and check in on self check-in screen to let us know that you have arrived. Otherwise, you may miss your appointment.

Your appointment only has a 10 minute slot. If you arrive 10 minutes or more late we may not be able to see you if our clinics are fully booked and you may have to rebook another day.

 

If it’s emergency and you have to be seen on the same day, call 999 or go to A&E.

If we are closed, a recorded message will tell you who to contact. You can always get a help by calling 111.

 

Help us help you

When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need care most.

If you prefer not to say – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so we appreciate your support with this.

 

Please also tell us if:

  • You would prefer us to talk with you by phone, face-to-face or by video call
  • You prefer to speak to a particular person because they have treated you before
  • There are certain times of day when you can’t talk, for example you are at work, at school or college
  • You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.

 

We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.

 

What to ask your doctor during your appointment

 

Booking, changing and cancelling appointments online

If you are registered with Colindale Medical Centre, you can use our online services to book, check or cancel appointments with a GP, Nurse, Healthcare Assistant or Pharmacist.

Register or log in to your NHS App or Website and book one of the available appointments.

To change an appointment online, you will need to cancel the appointment you already have and book a new one.

If there aren’t any appointments available, you can contact Colindale Medical Centre sending an online form directly on our website or on the NHS App and the NHS website.

You can use the form to let a GP know about any symptoms you’re having, ask a question or follow up about something. This could be either about your own health or on behalf of someone you care for.

We will send you a message straight away by text, email or as a secure online message to confirm that we’ve received the online form and to tell you how quickly we’ll respond. This is so that you do not have to call us to make sure we have received your inquiry.

We’ll usually respond by the end of the next working day, but often much sooner.

Do not use an online form if your medical problem is urgent.

We will use the information you give us to make sure you get the right help. This could be:

– a face-to-face appointment

– a phone call or video consultation

– a text message, for example inviting you to visit the surgery for a blood test

 

Evening and weekend appointments

Appointments with a GP or nurse are available in the evening and at the weekend in Barnet.

There are three GP hubs in Barnet. Anyone who is registered with a Barnet GP can request an appointment at any of the locations.

To make an appointment call your GP practice during our normal opening hours and ask for a GP hub appointment. Or call the service directly on 020 3948 6809 between 06:30 – 21:00 on Monday to Friday or between 08:00 and 20:00 at the weekend and on bank holidays.

 

Barnet GP hub locations and opening times:

  • Longrove Surgery
    Vale Drive Primary Care Centre, Vale Drive, EN5 2ED
    Open Saturday: 08:00 – 12:00
  • Oak Lodge Medical Centre
    234 Burnt Oak Broadway, Edgware, HA8 0AP
    Open Monday to Friday: 06:30 – 21:00
    Open Saturday and Sunday: 08:00 – 20:00
  • Wentworth Medical Centre
    38 Wentworth Avenue, Finchley, N3 1YL
    Open Monday to Friday: 06:30 – 21:00
    Open Saturday and Sunday: 08:00 – 12:00

 

More information is available on the Barnet GP Federation website

 

Out-patient hospital appointments call-centre

If you have any questions about your out-patient referral or appointment at the Royal Free London which includes Royal Free, Edgware, Barnet and Chase Farm Hospitals, please contact the Out-Patient Appointments Call Centre on 020 7443 9757. Open Monday to Friday 08.00 – 18.00 (excluding bank holidays). The team will be able to answer questions from patients waiting to be booked and those with upcoming appointments.

 

In-patient hospital day-surgery appointments call-centre

To chase your In-Patient appointment at the Royal Free Trust Hospitals please call Barnet or Chase Farm Hospital on 020 3758 2011, Edgware Community Hospital on 020 7830 2849 ext. 38279 or Royal Free Hospital on 020 7830 2849.

 

Change, cancel or enquire about your hospital appointment

 

NHS e-Referral Service

You can also use the NHS e-Referral Service if you have received a letter saying you can use this system.

 

Find out more about using the e-Referral Service

 

Help from your local pharmacy team

Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.