When We Are Closed

When to use 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

• Go to NHS 111 website (for people aged 5 and over only)

• Call 111

NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language (BSL) Service available in England.

You can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will

• Find out what local service can help you

• Be connected to a nurse, emergency dentist, pharmacist or GP

• Get a face-to-face appointment if you need one

• Be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E

• Be told how to get any medicine you need

• Get self-care advice

When to call 119

You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more.

• Go to NHS 119 website

• Call 119

If you’re Deaf and want to use the phone service, you can use the NHS 119 British Sign Language (BSL) Service available in England.

Medical Emergencies

Emergencies include amongst other symptoms: chest pain, breathlessness, weakness of limbs/face.

• Call 999

• Go to A&E

• Dental emergency

Non-Emergencies

If your medical problem cannot wait until the surgery re-opens, there are several ways to access help.

• NHS Walk-in Centres (face to face appointments)

• Edgware Walk-in Centre (face to face appointments)

           Open 08:00 – 18:00, 7 days a week

• Finchley Walk-in Centre (face to face appointments)

           Open 08:00 – 21:00, 7 days a week

• Speak to a pharmacist for advice on medicines or common problems like coughs, colds and rashes

• See a dentist